Family Testimonials

“ I like the fact that you hired a lot more people. Everyone I have come in contact with are very friendly and informative. My mom is 97 and not doing very well. She has been there 7 years. Ketley is her aide and I could not ask for better. She is the best of the best. She caters to my mom and is always checking on her. I'm there every day but I feel very confident with Ketley and those who are in and out to do IV's and change her wounds.. I'm called if there is any change in her health and I appreciate that.. We started with Indy 7 years ago and she is also very caring.. another girl I'd like to mention is a new girl, Venus. She helped my mom when Ketley was off and I quickly took a liking to her...She's very concerned about the patients, kind and helpful... I believe those who love their job and the patients and people they work with deserve some recognition.”

- Mrs. BW., daughter of resident

“ I want to thank you for the great job you and your staff are doing I see an overall improvement of all aspects of service and it’s greatly appreciated. I’ve also spoken to other family members and they feel the same way. God bless you all for all the time, hard work and compassion you give your patients who are so in need of your support. Wishing you and your administration a very happy Easter.”

- Kyle G., son of resident

“ My mom has been here for almost 7 years... on the whole, I found the aides to be really friendly and helpful. Everyone says hello to you as you come and go.. I come to help my mom eat lunch. I see it's a lot for the aides to try to feed all those not capable of feeding themselves. So I enjoy coming for my mom. I see the aides relate to the residents with kindness and care and that means a lot.. it takes special people to have that kind of patience. My mom started 7 years ago with Indy. The best of the best and then she was changed to Denida, another fabulous person and now she has Ketley. I love her . Couldn't have asked for better people to take care of my mom!!! Trying to call on the phones to talk to someone or even reply to a message could be better. All in all I'm happy how my mom gets treated and how I see others being treated.”

- Barbara W., daughter of resident

“ The family of Flor Pages would like to thank James Restaine, LaKesha Bartlett, Melissa Prizzi, Judy and Marie Illialary for all their care and concern provided to our mother. Not everyone is cut out for this line of work and we would like to commend your organization for putting together such a group of fine professionals, who have helped my mom transition from independent living. We are blessed to have the excellent care that they are providing. These employees are a credit to the nursing profession and we wish them all the best. They have always responded to her needs, were very comforting to her and took the extra time as needed which made her feel part of the community. They kept us informed when she needed medical care, continually following up with us, which helped to make us feel comfortable that she was being well cared for. Please put a copy of this letter in their file.”

- Henke Family., family of resident

“ This team of nurses and aides have provided excellent care to my mom Flor Pages since November 2017. They have gone above and beyond to make sure that she had a good transition into the nursing home and made her feel comfortable. Whether it is providing excellent medical care or just keeping her clean. Her aides have done a wonderful job watching out for her needs and being very compassionate and giving her that special little friendly smile to reassure her that she is safe in a strange surrounding.
The above staff have demonstrated their professionalism and dedication to a very difficult population but a rew rding one. They show that, even though, they are elderly they still matter and aren't thought of as a burden.
I have seen a big rotation or turnover of staff over the past months; however, the consistency of these employees has been such an asset to my mother's well-being.
I am hoping that these employees will receive the recognition they deserve for a job well done, as well as being able to continue to provide care of my mom on a regular basis.”

- Mary T., daughter of resident

“ It is with great humility and appreciation that I write this letter. My mother, Emma is in the final stage of her life and has been under the watchful care and custody of your staff over the last several years. She has gone from the vibrant women that I knew and loved all my life to a shell of herself, no thanks to Alzheimer's. Throughout this journey, your staff has provided the utmost professionalism, dignity and thoughtfulness for my mother as her condition continues to deteriorate.
As a daughter, you can only imagine the constant concern and fear that grips your thoughts while you are not at her side. I can honestly say with full confidence, your staff has always portrayed themselves as true humanitarians and never let her dignity waiver even when there was no dignity to be found. From the maintenance personnel, the ladies at the front desk and most importantly the staff that handled my mother's daily care, everyone spoke to her as a person and not a duty. I can tell you the number of times I witnessed a janitor, aide, nurse or physical therapist just popping in to say hi to my mother, engaging the last remaining mental faculties she may have had.
Recently, we had the opportunity to have her moved to a hospice for her final days. I couldn't move her in good conscious, as I know Daleview is where she would have wanted to spend her final days surrounded by her family and friends.
On behalf of my entire family, thank you for making a most difficult situation slightly less painful and in some capacity, reassuring and calming.”

- H Family

“ All of the staff are wonderful, caring people who helped make my mother Julianne H. as comfortable and friendly as possible. You have achieved a “family feeling” that is so important. I can't thank you enough for taking such good care of her!!”

- J.C., son of resident

“ I can’t say enough about the wonderful care my dad was given at your facility, from Crystal on day one to Regina and all of the physical therapist. My family always felt such confidence when leaving for the day he came home stronger than he was prior. We cannot express how grateful we are.”

- Angela W., daughter of resident

“ I wanted to drop you a quick line to thank you and your entire staff for the way you treated my mom Theresa (Room 101C) who as you know had been a resident at Daleview for the last year. When we met and discussed having her transferred to Daleview from the other facility she was at, I had explained to you why I was wanting to move her and you had told me how Daleview staff works and how your expectations of your staff were very high.
Well I wanted to let you know that you were right and that your staff did an excellent job in the year or so my mom was there, I never once found her unpresentable or disheveled. She was always dressed, always cleaned etc. in her own way I knew she was happy and content. Our past experience at other facilities was not always that way.
I know the job your nurses and aides and everyone else there do every hour of every day is a very hard demanding job and probably one that does not get the proper recognition that it deserves, but I wanted you to know that on behalf of our family I want to thank you so much for making moms stay there a pleasant one.”

- Mary L., daughter of resident